FAQ

At Motorbike City Tours we provide experienced and licensed drivers. The organized chaotic traffic in vietnam has rule and we allow passenger to drive on certained routs. Please contact us in advanced for arrangement and test before departure if have international license and want to drive your own bike.

Of course you can book any time you want even at last minute but we recommend you book inadvance so we can prepare drivers and guide accordingly.

We have unique itineraries, excellent team, good quality motorbike and the passion to share the beauty of Vietnam with our customers

We have prepared rain coat, water, helmet, first- aid kit and we recommend our travelers to bring: sungglasses, shoes and suncream

Of course you can and once you book you go it doesn’t matter how many people.

Please let us know by the time of booking or let our guide know when we meet so we could arrange the meal for you

✅You get what you pay for, we have a strong desire to be the best, which adds a bit of extra cost but it’s totally worth it.
✅Set menus of great authenic and high quality food and fixed routes
✅Our professionally qualified guides, drivers and support staff earn some of the best salaries in the industry, which is in contrast to the market trend of student drivers offering motorbike tours. cheap prices in exchange for English lessons
✅Since our motorbike tours are all-inclusive with a 1driver – 1 passenger, our excursions are extremely competitive.
✅We pay taxes, license fees, office rent, insurance for employees and customers, and other costs because we are a fully licensed, legal tour operator

Adventure of a life time, amazing tour guide and driver, drink, food, raincoat if needed.

We prefer cash in VND or USD and it is the best way. We also use online payment( VTCpay – Secured National online payment company).

The tour will start from your hotel

It doesn’t matter you are 6 or 80 , age is only a number and we have safe bike with special backrest design so you can hold on the bar and rest comfortably while riding.

BOOKING TERMS AND CANCELLATION POLICY

What is the recommended lead time for booking tours?

We recommend booking your tour(s) at least two weeks in advance of your preferred date to secure your spot as our tours tend to fill up quickly. However, we do accept last-minute bookings subject to availability. If you need to make a last-minute reservation, please reach out to us via email or phone at +84 988 40 2008 to inquire about availability.

Is a deposit required to confirm a tour reservation?

For groups consisting of five guests or more, a 20% deposit is necessary to secure your booking.

What is your policy on cancellations?

For bookings with one to 10 people, no fee is charged if you cancel your tour and provide us with a minimum of five days’ notice. If you cancel between 1 to 4 days before the tour date, a 20% cancellation fee applies. On the day of the tour, a 50% late cancellation fee will be charged.

For groups larger than 10 people, no penalty is imposed if you cancel your tour and provide us with at least 2 weeks’ notice. If you cancel between 8 to 13 days before the tour date, a 20% cancellation fee applies. Within 7 days of the tour date, a 50% late cancellation fee will be charged.

Additionally, a 50% late cancellation fee applies if you do not appear for the tour due to flight delays, cancellations, or late arrival from other tours.

If we cancel a tour due to inclement weather, and you have already paid for the tour in full or deposited, we will refund your payment in full.