Privacy Policy

Last Updated: July 24, 2026

At Motorbike City Tours, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when visiting our website or booking one of our tours.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information when you contact us or make a booking, including:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Hotel or pickup address
  • Nationality
  • Travel date
  • Number of travelers
  • Emergency contact (if required)
  • Dietary requirements or special requests

2. How We Use Your Information

We use your information to:

  • Confirm and manage your bookings
  • Arrange hotel pickup and tour logistics
  • Communicate important tour information
  • Respond to inquiries and customer support requests
  • Improve our website and services
  • Maintain website security and prevent fraud
  • Comply with legal and regulatory requirements

We collect only the information necessary to provide our services efficiently.

3. Payment Information

Payments made through our website are processed by secure third-party payment providers.

Motorbike City Tours does not store your complete credit or debit card details on our servers.

Please review the privacy policies of the relevant payment providers for additional information.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website performance
  • Enhance user experience
  • Measure marketing effectiveness

You can disable cookies through your browser settings; however, some features of the website may not function correctly.

5. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share limited information only when necessary with:

  • Tour guides and drivers
  • Transportation partners
  • Payment service providers
  • Government authorities when required by law

All third-party partners are expected to handle your information responsibly.

6. Data Security

We use appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While no online system can guarantee absolute security, we continuously work to maintain a secure environment for your information.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Complete your booking
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes and enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized.

8. Third-Party Websites

Our website may contain links to external websites.

Motorbike City Tours is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal data
  • Withdraw consent where applicable
  • Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our tours are suitable for families; however, bookings should be made by adults.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.

Any updates will be posted on this page with the revised “Last Updated” date.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Motorbike City Tours

Hanoi Motorbike Tours Led By Women

Address: 91 Tho Nhuom Street, Hoan Kiem District, Hanoi, Vietnam

Hotline / WhatsApp: +84 988 402 008

Email: info@motorbikecitytours.com

Website: https://motorbikecitytours.com